Common questions.
If you do not find your answer here, write to us directly.
Spark plan: 7 business days from completed brief. Growth and Studio: 5 business days. Express delivery in 48 hours is available as a paid add-on.
Yes. We write in English and Portuguese natively. We do not translate finished copy from one language to the other. Projects in each language are written from scratch.
One consolidated round of feedback addressed in a single pass. Not running edits on a shared document. Focused feedback in, clean revision out.
Full payment upfront via Stripe Checkout. You are redirected to checkout.stripe.com to pay securely. We receive confirmation but never store card details.
Default delivery via Google Docs with comments enabled. Word (.docx) and plain text available on request. PDF available if needed.
Yes, at no extra charge and on request. We recommend one for any project involving pre-launch products, pricing strategy, or unreleased research.
Yes. Share whatever guidelines exist and three examples of copy you feel represents the brand well. We calibrate to your voice rather than imposing a house style.
Stripe confirmation arrives immediately. Within 24 hours you receive the project intake form. Once we receive the completed form, we confirm your delivery date and begin research the next business day.
Yes. Translation work is done by a native European Portuguese writer. We do not run machine translation with post-editing. The Portuguese version is written as if it were the original.